Terms & Conditions

The J&Bs Rewards Scheme 2025 is a free scheme which is made available to you on the basis that you are a J&Bs trade or loyalty account customer, and we wish to reward you for your custom. J&Bs Rewards 25 is made available by John Nicholls (Trading) Ltd. The Rewards Scheme is made available entirely at our discretion and may be withdrawn at any time.

Registration

1. By registering to J&Bs Rewards 25 (Reward Scheme), you accept the Terms & Conditions.
2. By registering and participating in J&Bs Rewards 25, you accept the receipt of marketing materials from John Nicholls (Trading) Ltd relating to the scheme via email. Participants can opt out at any time via the relevant communications channel; info@jandbsrewards.co.uk.
3. By registering and participating in J&Bs Rewards 25, you accept receiving your John Nicholls (Trading) Ltd invoices via email.
4. The Rewards Scheme is operated on an annual basis. Each year the Reward Scheme operates will be a Rewards Scheme Year, for the purposes of the Terms.
5. Any correspondence relating to the Rewards Scheme will be sent to the email address you have supplied. John Nicholls (Trading) Ltd accepts no responsibility for emails not received by customers due to spam filters or unsubscribing.
6. You must be aged 18 or over to participate in J&Bs Rewards 25.
7. John Nicholls (Trading) Ltd customers must register for J&Bs Rewards 25 to participate.
8. John Nicholls (Trading) Ltd staff are not permitted to register for J&Bs Rewards 25.
9. John Nicholls (Trading) Ltd staff cannot register a customer for J&Bs Rewards 25.
10. J&Bs Rewards is available to J&Bs Trade or Loyalty account customers only.
11. Local Authority or Public Sector customers cannot register for J&Bs Rewards 25.
12. Registrations for J&Bs Rewards 25 must be made using the J&Bs Rewards 25 website.
13. Customers that currently have or are connected to a customer that has a bespoke discount agreement in place will not be eligible to join J&Bs Rewards 25.
14. Customers who choose to pay or part pay their account balance using AMEX (American Express) at any point during the Reward Scheme Year will void their Reward Scheme registration and lose all reward scheme entitlements.
15. When completing the registration form, you must provide a valid email address that is registered to you by which you can be contacted throughout the duration of the Rewards Scheme. You must also provide a postal address and telephone number on which you can be contacted in connection with the Rewards Scheme.
16. When registering you must also provide details of your J&Bs Trade or Loyalty account number (which must be a valid and up to date account number) to enable qualifying sales to be added to your Rewards Scheme account. If you provide an incorrect account number during the registration process, John Nicholls (Trading) Ltd accepts no liability or responsibility for your spend being allocated to the wrong Rewards Scheme account or not being allocated to you.
17. Failure to provide requested and required information during the registration process and duration of the scheme could lead to a participant being disqualified or entries being void.
18. You may be required to complete the registration process in subsequent Rewards Scheme Years. However, if you are not asked to complete the registration process again, you agree that John Nicholls (Trading) Ltd may automatically renew your participation in the Rewards Scheme during each subsequent Rewards Scheme Year.
19. It is a condition of entry to the Rewards Scheme that all information given by you at registration is true, current, accurate and complete. It is your obligation to notify John Nicholls (Trading) Ltd of any changes in the information submitted by you at registration and to ensure that your details (including your account details) remain accurate and up to date. Unless John Nicholls (Trading) Ltd expressly agree otherwise in writing, all communications that are sent to you will be sent to the email address or postal address that was provided by you at registration. John Nicholls (Trading) Ltd accept no liability for any failure to comply with our obligations under the Terms where such breach is caused, directly or indirectly, in connection with your failure to supply correct information or update your information, or for any lost, delayed or undeliverable communications.
20. When you complete the registration form you will be required to confirm you have read, understood and accept these Terms. When you submit your registration form, you will be bound by these Terms.

Qualifying Spend

21. Only goods invoiced from the 1st January 2025 to 31st December 2025 will be considered towards the qualifying spend.
22. Customer spend will not be backdated and qualifying spend will only be awarded from the customer’s registration date.
23. Qualifying spend will only be accrued towards J&Bs Rewards 25 with transactions processed at the following participating John Nicholls (Trading) Ltd branches or showrooms: J&Bs Blandford, J&Bs Branksome, J&Bs Christchurch, J&Bs Moordown, J&Bs New Milton, J&Bs Ringwood, J&Bs Upton, J&Bs Weymouth, and J&Bs Wimborne.
24. Spend which qualifies for J&Bs Rewards will be recorded and uploaded once per month to the customer’s account. This can be viewed via the J&Bs Rewards 25 website.
25. If named and submitted within the same month, cash sales will be considered towards the participant’s spend at John Nicholls (Trading) Ltd’s discretion.
26. Value Added Tax (V.A.T) is not included in any qualifying spend.
27. At any time, John Nicholls (Trading) Ltd reserves the right to exclude specific products or sale transaction types.
28. Installation charges, including Labour and Waste Disposal are excluded from qualifying spend.
29. J&Bs Rewards 25 only applies to products purchased from John Nicholls (Trading) Ltd (See point 22 for qualifying branches) by the account holder (the company or individual person that is recognised by John Nicholls (Trading) Ltd as the nominated account holder).
30. Spend cannot be combined from two or more customer accounts, sales will only be considered from individual accounts for qualifying spend.
31. Account holders (the company or individual person that is recognised by John Nicholls (Trading) Ltd as the nominated account holder) can only have a maximum of one Credit and one Loyalty account registered to J&Bs Rewards 25. These accounts if both registered must be kept separate and cannot be combined.
32. Any credits raised against invoices during the qualifying period 1st January 2025 to 31st December 2025 will be deducted from qualifying spend.

Redemption Process

33. For a participant to redeem a reward, their John Nicholls (Trading) Ltd credit account must be fully paid and up to date, in line with agreed payment terms throughout the duration of the scheme.
34. If a participant has any overdue balance, John Nicholls (Trading) Ltd reserves the right to withhold any reward until the overdue balance has been paid.
35. Failure to pay your John Nicholls (Trading) Ltd credit account to agreed terms will result in the immediate cancellation of your registration, any accrued rewards, or qualifying spend. Re-registration is entirely at the discretion of John Nicholls (Trading) Ltd. Where re-registration is permitted, previous qualifying spend will be ignored and will apply from the re-registration date only.
36. John Nicholls (Trading) Ltd may cancel, suspend, or withdraw your right to participate in the Rewards Scheme at any time by notice in writing. For the avoidance of doubt, this includes sending an email to the email address registered to your account. Your right to use any accumulated rewards will be forfeited and you will not be entitled to any compensation or damages.
37. All redemptions must be processed via the J&Bs Rewards 25 website.
38. Redemptions can take up to 28 days to complete.
39. Once you have redeemed on the J&Bs Rewards 25 website (for either a Love2Shop Card or a Credit note) and you have been approved for your chosen reward, it is not possible to exchange for a different reward option.
40. Please be reminded over peak periods, such as Christmas, redemptions may take longer than usual to process. Rewards claimed after 1st December 2025 will not be processed until January 2026 and as such given a redemption date of January 2nd, 2026.

Rewards & Packages

41. If a credit reward is chosen, which leads to a credit balance on a participant’s account, this cannot be refunded in cash and must be used for future purchases.
42. If a credit reward is chosen, the total value will be inclusive of V.A.T (Value Added Tax) at 20%.
43. John Nicholls (Trading) Ltd are unable to split rewards or issue more than one Love2shop Card per registered account.
44. If a participant misplaces or loses their Love2Shop card, John Nicholls (Trading) Ltd accepts no liability for lost cards or rewards.
45. If you receive more than one Love2Shop card throughout J&Bs Rewards, please be aware that these cards must remain separate and at no point can be combined. Once your card expires the remaining rewards left on the card will be lost.
46. For your first redemption of a Love2Shop card on J&Bs Rewards 25 or 26, you will receive a new card. This card once received must be kept until the expiry date shown on the card. It will be topped up with any redemptions made during the current and future schemes.
47. Where a refund or credit results in the participant no longer being eligible for a reward amount that has been redeemed and spent, the amount would be offset against the credit/refund amount.
48. Rewards earned from J&Bs Rewards 25 must be redeemed by the 28th February 2026. Any rewards not redeemed by this date will be lost.
49. Unspent rewards on the participants Love2Shop Card after the card expiration date will automatically be removed. John Nicholls (Trading) Ltd hold no liability for lost rewards.
50. Once a participant has received, activated, and accepted the Love2Shop card issued by J&Bs Rewards 25, John Nicholls (Trading) Ltd has no ownership of this card or reward.
51. Where holidays are booked using rewards, these are subject to the Terms and Conditions of the operator, which will be provided to the participant at the time of booking. John Nicholls (Trading) Ltd accepts no liability.
52. Where holidays are booked using rewards, the participant may have additional costs when travelling during public holidays which will need to be supplemented by the participant.
53. Where holiday rewards are taken, all packages are subject to availability at the time of confirmation.
54. It is the participants’ responsibility to understand the current available Love2Shop retailers. John Nicholls (Trading) Ltd holds no liability over if/when Love2Shop (Part of the PayPoint Group) changes any retailers.

General Information

55. All queries regarding J&Bs Rewards 25 must be directed to the J&Bs Rewards Team using the following contact details; email info@jandbsrewards.co.uk or call 01202 051656.
56. Any Love2Shop related queries should be directed to Love2Shop customer services on 03303 331201.
57. At any time, John Nicholls (Trading) Ltd reserves the right to amend the terms, conditions, and details of J&Bs Rewards 25.
58. John Nicholls (Trading) Ltd have no connection with Love2Shop (Part of the PayPoint Group), who are an independent company.
59. You may view your account details and qualifying spend by visiting the J&Bs Rewards 25 website. You may receive emails detailing your spend from time to time. However, it is your responsibility to track your own qualifying spend and reward entitlements within the scheme.
60. John Nicholls (Trading) Ltd and Love2Shop accepts no responsibility for any tax liability arising from the participation in J&Bs Rewards 25. The Participant acknowledges and agrees that accepting an incentive may be subject to tax and/or National Insurance. The Participant shall be fully responsible for any income tax, national insurance contributions, and VAT payable as a result of or in connection with the receipt by the Participant or any individual selected by it of an incentive. The Participant shall indemnify John Nicholls (Trading) Ltd for and in respect of any VAT, corporation tax, income tax, National Insurance, and social security contributions (to the extent permitted by law) assessed on or becoming payable by John Nicholls (Trading) Ltd or any member of its Group to HM Revenue and Customs (or any other tax authority in any jurisdiction) as a result of or in connection with the receipt by the Participant or any individual selected by it of an incentive. The Participant shall indemnify John Nicholls (Trading) Ltd for and in respect of any other liability, deduction, contribution, assessment, or claim arising from or made in connection with the receipt by the Participant or any individual selected by it of an incentive. For further information, the Participant should contact its nearest Inland Revenue Office.
61. By accepting these Terms and Conditions, you confirm that you are the business owner or have the authority of the owner to register for J&Bs Rewards 25, to redeem and claim any rewards.
62. John Nicholls (Trading) Ltd will need to send certain information to Love2Shop for the purpose of providing a Love2Shop reward, which includes your name and email address.
63. On redemption of a Love2Shop reward, you accept that you will be bound by the Terms and Conditions of Love2Shop (Part of the PayPoint Group).
64. Please visit the Love2Shop website to view the third-party Love2Shop Terms and Conditions at www.love2shop.co.uk.
65. For full details of the John Nicholls (Trading) Ltd Privacy Policy, please visit www.jandbs.co.uk.